Get help with signing in

Start at the AmalynCare portal. Use the email address associated with your staff account.

Check the basics

Check for a mistyped email address, an accidental space and the correct password. If a password manager fills the form, confirm that it selected the account you intend to use.

If you are offered a choice of organizations, choose the one where you work. Being able to sign in does not automatically give you access to every organization.

Follow any first-sign-in instructions

If the portal asks you to change an initial password, follow the instructions on that screen before continuing.

Do not send your password to an administrator or include it in a screenshot.

Signed in, but something is missing?

If the portal opens but a menu, site or child is missing, the problem may be access rather than your password. Check the current filters and use Understand what you can see and change.

Ask an Owner or authorized manager to confirm that your staff account is active and has the roles and site access needed for your work.

Describe the problem clearly

Tell your administrator:

• Which portal page you opened.
• The organization you were trying to enter.
• The exact message shown.
• Whether the problem happens before sign-in, during organization selection, or after the portal opens.

If you include a screenshot, keep the error and relevant page heading visible and leave out passwords or unrelated family information.