Billing & payments
Understand how a childcare bill is worked out, get ready for a billing run, or find an explanation for an amount that has changed.
Looking at your family’s bill? Start with Read a parent invoice, or ask your program about a bill or payment.
Start with the basics
Section titled “Start with the basics”Get the rates, care days and funding arrangements clear before billing.
How billing worksFollow a childcare bill from the agreed rate to the amount a family pays.Tuition rates and price guaranteesSet the price of care, plan a rate change, and understand a child's price guarantee.Billable days, holidays and closuresUnderstand how a child's schedule and your closure rules affect tuition.CWELCC and child care subsidiesUnderstand how public funding and a child's subsidy affect the family's share of tuition.Set up an enrollment's billing and fundingChoose the billing contact and record a child's price guarantee and subsidy details.
Run and review billing
Section titled “Run and review billing”Preview the first bills, then check the completed period for differences.
Prepare and run a billing cycleCheck the period, preview the charges, and create the first parent invoices.Check a completed cycle with actuals billingCompare the first bill with the completed period and understand later charges or credits.
Understand the bill and balance
Section titled “Understand the bill and balance”See what an invoice covers and how payments, credits and refunds affect it.
Read a parent invoiceUnderstand what a childcare invoice covers and why the amount can change.Payments, credits and refundsUnderstand what has been paid, what can reduce a bill, and what has been returned.
Follow your program’s monthly routine
Section titled “Follow your program’s monthly routine”Choose the centre or home agency guide. Home operators can go straight to the remittance explanation.
Monthly billing for a centreFollow a centre's monthly routine, from checking enrollments to reviewing the completed period.Monthly billing for a home child care agencyBring together the family's bill and the amount your agency owes each home.Home remittance and later adjustmentsUnderstand what an agency owes a home operator and why the amount can change.
Sort out a change or question
Section titled “Sort out a change or question”Review a late subsidy change or find out what to send with a billing question.